Return & Shipping Policy

Shipping Information - USA

  • Please allow 1-4 days processing time and 3-7 days delivery in the United States.
  • If you need an order rushed/expedited, please contact us prior to placing your order & we can help arrange a quicker service.
  • Shipping is free in the US, however, this excludes large/bulky/heavy packages to Alaska and Hawaii. Please contact us for a shipping quote to these locations BEFORE placing your order.
  • We are not responsible for lost or stolen packages. In the rare case that a package becomes lost we will work with you on filing a claim with the carrier. Please ship packages to a destination you feel is safe. We are not responsible if your package is stolen off your door step or out of your mail box.
  • If your package is returned to us because the shipping address has been marked as undeliverable, we will gladly re-ship the package at customers expense.

Shipping Information- International

  • PLEASE NOTE: In order to process an international order you will need to contact us for an invoice. This invoice will include the additional international shipping rates.
  • Processing time is 1-7 days with transit time 14+ days.
  • We ship worldwide. International customers are responsible for shipping fee’s. Please contact us prior to placing your order for a shipping quote.
  • International orders will only be canceled for store credit if shipping fee’s are refused.
  • International customers are responsible for any custom fee’s and taxes upon arrival.
  • Please be aware of your country’s law on importing goods. We are not responsible for any items confiscated by customs.
  • International orders are FINAL SALE.

Returns/Cancellations

  • We accept returns for store credit only.

  • Apparel items (tops, dresses, graphic tees, bottoms) are eligible for free returns. We do not offer free returns on shoes, accessories, horse tack or other non apparel items.

  • Items discounted 15%+ are not eligible for free returns.

  • Free Returns: A return label must be requested within 7 days of package delivery. Your return must be shipped back to us within 5 days of receiving label to insure we receive your return within 14 days. Labels will be voided after 5 days. If a return label is not requested within 7 days, customer will be responsible for return shipping and must get return to our location within 14 days of delivery date.

  • Due to high volume of orders, we do not offer exchanges. Once your return has been received you will receive store credit for the full amount on the order. You can replace the order for the item/size you are needing using your store credit code. Please read policy below regarding orders placed with a coupon code.

  • All returns must be received back to us within 14 days of delivery date.

  • CHRISTMAS POLICY: All orders placed from November 15th, 2018 are eligible for return until January 15th, 2019.

  • FINAL SALE ITEMS: International orders, Personalized/Monogrammed, Jewelry, Consignment, Clearance/Sale, Items discounted 25% off or marked final sale (including deal of the day or add on items), Blankets, Hay Bags, Halters (see details below on these items)

  • Orders may be canceled for store credit only.

  • We recommend that returns are shipped back in original packaging. If you no longer have the packaging you may ship back in your own packaging, but please double check with your post office to make sure the package weight does not exceed label weight. Any postage due at pick up will be deducted from your credit. 

  • Please note: Unless your label is shipped priority mail, return packages are not insured. Customer must purchase their own insurance for coverage. We are not responsible for lost or damaged returns- even if we supplied the return label. Please purchase insurance at your own discretion. 

  • We offer ONE free return per order. Please include any items you are wanting to return with your request. We will not be able to send a second return label for additional items on the same order. 

  • A store credit code will be emailed to you within 7 days of receiving your return.

  • Coupon codes are only valid for the order you used it on. For example: If you ordered an item for $100, but used a coupon code and only paid $90- you will be issued $90 back as store credit. You can use other valid coupons you may have in addition with your store credit when you place a new order.

  • All items must be new, unworn/unwashed, have tags & be in original condition to be eligible for a return. No stains, hair, make-up, sweat, body fluid or any other damage may be present.

  • Shoes must be shipped back in the original box and no signs of use can be present. If shoes are shipped back without box or have wear and tear, the return will not be eligible. 

  • Return shipping on non apparel items is customers responsibility. Please insure and have tracking on your return. We are not responsible for lost or damaged returns. We will not issue store credit if your return arrives damaged.

  • Saddles may be returned with a 20% restocking fee applied.

  • Blankets, sheets, hoods, etc. are not returnable once used due to health and sanitary reasons. We advise you try them on over a clean sheet and if they aren't the correct size, message us immediately. Please purchase items made of material that you are comfortable will hold up for your setting. 

    Hay bags and halters are final sale unless absolutely brand new in package, unwrapped and with any necessary tags still attached. 

How to process a return:

If you're not sure your order is eligible for return, please contact us. If your return is denied, customer is responsible for return shipping if they want the item(s) returned to them. If return shipping is denied, no store credit will be processed and item(s) will be donated.

To request a return label for eligible apparel orders, please contact us with your order number. 

For non apparel items and eligible orders, please ship back via USPS to:

The Cinchy Cowgirl

Po Box 3062

Corrales, NM 87048

Please include a note with your order number in package!

We reserve the right to deny ineligible returns or apply restocking fees to excessive returns. 

 


IMPORTANT GENERAL INFORMATION

 

  • Items with hair on hide WILL vary in color/pattern. This means cowhide could be black, brown, white or a mix. Some items will specify a color of hide, however, most will vary. Cowhide color requests are not accepted.


Warranties & Damaged Items

  • Please report damage within 3 days of receiving your order. This means defective items on arrival- not after use.
  • We do not offer warranties, except on some saddles.Please be aware of this as we are NOT responsible for damaged items once in use.  Unfortunately, horses can be destructive. Please be knowledgeable about your horse and how certain tack fits. We also cannot control anything caused due to weather or climate changes.
  • WE DO NOT COVER IF YOUR CONCHO FALLS OFF. We provide care instructions and if followed properly, your conchos will not fall off. Please put clear nail polish or glue on the backs of them and check your tack briefly before and after a ride. Screws are meant to unscrew and they WILL. Secure them! If you receive your package and a concho is faulty, immediately message us. If you wait 2 weeks, we WILL NOT COVER IT! 

 

Back Orders

  • We will send you an email if the warehouse reports a backorder. We try our best to notify customers within 24 hours of placing the order.
  • Refunds will only be issued for out of stock items if no substitute is chosen. If part of your order is out of stock, you may receive a refund or substitute choice for THAT item. The rest of the order is treated as normal and will ship as expected. You may have the option to place the item on back order, if applicable. 

 

Coupon Codes

  • All coupon codes are tracked and logged. They must be used at checkout to be valid.
  • We cannot apply a coupon once an order has been placed. It is the customers responsibility to keep track of any coupon codes they have received/earned. If you use our spin wheel app and lose your code, we are unable to locate it.If you need assistance using a code at checkout, CONTACT US BEFORE COMPLETING ORDER! We would be happy to help.

 

Feel free to contact us at shopthecinchycowgirl@gmail.com with any questions!

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