Return & Shipping Policy
Shipping Information - USA
- Please allow 1-7 days processing time and 3-14 days delivery in the United States.
- If you need an order rushed/expedited, please contact us prior to placing your order & we can help arrange a quicker service.
- Shipping is free in the US, however, this excludes large/bulky/heavy packages to Alaska and Hawaii. Please contact us for a shipping quote to these locations BEFORE placing your order.
- We are not responsible for lost or stolen packages. In the rare case that a package becomes lost we will work with you on filing a claim with the carrier. Please ship packages to a destination you feel is safe. We are not responsible if your package is stolen off your door step or out of your mail box.
- If your package is returned to us because the shipping address has been marked as undeliverable, we will gladly re-ship the package at customers expense.
Shipping Information- International
- PLEASE NOTE: If you are OUTSIDE of the USA and you complete payment without contacting us for a shipping quote first, you will be invoiced for shipping. Your order WILL NOT ship until shipping fee's are paid!
- Processing time is 1-7 days with transit time 14+ days.
- We ship worldwide. International customers are responsible for shipping fee’s. Please contact us prior to placing your order for a shipping quote.
- International orders will only be canceled for store credit if shipping fee’s are refused.
- International customers are responsible for any custom fee’s and taxes upon arrival.
- Please be aware of your country’s law on importing goods. We are not responsible for any items confiscated by customs.
- International orders are FINAL SALE.
- Eligible items may be returned within 14 days of delivery date for store credit. CHRISTMAS POLICY: All orders placed from November 1st, 2017 are eligible for return until January 15th, 2018.
- Orders may be canceled for store credit only.
- A store credit code will be emailed to you within 7 days of receiving your return.
- Due to high volume of orders, we do not offer exchanges. Once your return has been received you will receive store credit for the full amount on the order. You can replace the order for the item/size you are needing using your store credit code.
- Coupon codes are only valid for the order you used it on. For example: If you ordered an item for $100, but used a coupon code and only paid $90- you will be issued $90 back as store credit.
- All items must be new, unworn/unwashed, have tags & be in original condition to be eligible for a return. No stains, hair, make-up, sweat, body fluid or any other damage may be present.
- Return shipping is customers responsibility. Please insure and have tracking on your return. We are not responsible for lost or damaged packages in transit.
- Saddles may be returned with a 20% restocking fee applied.
- FINAL SALE ITEMS: International orders, Personalized/Monogrammed, Jewelry, Consignment, Clearance/Sale, Items discounted 25% off or marked final sale, Blankets, Hay Bags, Halters (see details below on these items)
- Blankets, sheets, hoods, etc. are not returnable once used due to health and sanitary reasons. We advise you try them on over a clean sheet and if they aren't the correct size, message us immediately. Please purchase items made of material that you are comfortable will hold up for your setting.
Hay bags and halters are final sale unless absolutely brand new in package, unwrapped and with any necessary tags still attached.
How to process a return:
If your item is eligible for return, please ship back via USPS to:
The Cinchy Cowgirl
Po Box 3062
Corrales, NM 87048
Please include a note with your order number in package!
If you're not sure if your item is eligible, please contact us! If return is denied, customer will be responsible for return shipping.
IMPORTANT GENERAL INFORMATION
- Items with hair on hide WILL vary in color/pattern. This means cowhide could be black, brown, white or a mix. Some items will specify a color of hide, however, most will vary. Cowhide color requests are not accepted.
Warranties & Damaged Items
- Please report damage within 3 days of receiving your order. This means defective items on arrival- not after use.
- We do not offer warranties, except on some saddles.Please be aware of this as we are NOT responsible for damaged items once in use. Unfortunately, horses can be destructive. Please be knowledgeable about your horse and how certain tack fits. We also cannot control anything caused due to weather or climate changes.
- WE DO NOT COVER IF YOUR CONCHO FALLS OFF. We provide care instructions and if followed properly, your conchos will not fall off. Please put clear nail polish or glue on the backs of them and check your tack briefly before and after a ride. Screws are meant to unscrew and they WILL. Secure them! If you receive your package and a concho is faulty, immediately message us. If you wait 2 weeks, we WILL NOT COVER IT!
- We will send you an email if the warehouse reports a backorder. We try our best to notify customers within 24 hours of placing the order.
- Refunds will only be issued for out of stock items if no substitute is chosen. If part of your order is out of stock, you may receive a refund or substitute choice for THAT item. The rest of the order is treated as normal and will ship as expected. You may have the option to place the item on back order, if applicable.
- All coupon codes are tracked and logged. They must be used at checkout to be valid.
- We cannot apply a coupon once an order has been placed. It is the customers responsibility to keep track of any coupon codes they have received/earned. If you use our spin wheel app and lose your code, we are unable to locate it.If you need assistance using a code at checkout, CONTACT US BEFORE COMPLETING ORDER! We would be happy to help.
Feel free to contact us at email@example.com with any questions!