Terms and Conditions

 

Shipping time & Shipping Fee's

Please allow 1-7 days processing time and 3-14 days delivery in the United States.
  If you need an order rushed, please message us BEFORE ORDERING and we may be able to assist you. Additional fee's may apply. We do our best to keep all shipping prices low and when applicable we will use flat rate shipping for quicker service. In the event you were overcharged shipping, a refund will be processed back to your account. You will receive tracking information via e-mail when your order has shipped. For the most part we ship through USPS, with some orders being Fedex. International orders are subject to greater shipping charges and may take longer then 14 days to arrive. If you're an international buyer, please email us for a quote. If your order requires additional shipping fee's, you will be invoiced and the order will not ship until the invoice is paid for.Please be aware of this as international orders are final sales. We do not have control over how long customs keeps shipments or any additional taxes and border fee's. Please know what your country policies are for importing goods. 

In rare cases, additional shipping may be required for larger domestic orders. If you're going to be placing a large order or multiple saddles order, please e-mail us before hand for an accurate shipping quote. This would include saddle/large orders to Alaska and Hawaii.  


Lost packages & Insurance 

All packages are insured for reason- because we cannot control what happens to them once they leave our warehouse. Very rarely do packages get lost, but it is possible. If a package gets lost in transit, we will file an insurance claim and once it is processed we can either A. refund you the order or B. reship the products. We understand it is very frustrating and time consuming if this happens and your patience is appreciated. Please note- Insurance will not cover if the package was delivered and stolen off your door step or out of your mail box. Once the postal service has delivered the package, they have completed their duties. Please be comfortable with the location where your packages are delivered. We are not responsible for stolen packages.

We do our best to make sure all packages are secured and packaged properly to prevent damage. 

If your package is returned because your address is not a deliverable address or you put the wrong address and the package is returned to us, WE WILL NOT PAY TO RESHIP. This is your responsibility, please double check your shipping address prior to checkout! We will reship once you have paid the required fee's. If WE make a mistake, we will gladly cover costs.


Returns

Please read the following information before processing a return or your return could be delayed or denied. 

To process a return, please contact us for a return slip.

Please let us know about any issue within 7 days of receiving your product. You may return your item for store credit or exchange. Please specify on the return form which option you would like. If you send back a package with no return form you may experience a delay in processing. For all returns, products must be unused, with tags still attached in original condition. No stains, hair, sweat, body fluid or any other damage may be present. If you choose to exchange, shipping is the responsibility of the customer for all directions.  We highly suggest that all packages include tracking and insurance as we are not responsible for lost or damaged packages. You must ship your item(s) back within 14 days of it being delivered to you. If the order is not post marked back to us within 14 days of it being delivered to you the return will be denied. Satisfaction is our number priority, please do not hesitate to contact us with any issues!

Exchanges may take an additional 7-14 days to be processed and shipped back to you. Shipping fee's are the responsibility of the customer both directions. 

Saddles may be exchanged or returned for store credit with a 20% restocking fee. Shipping is the responsibility of the customer. 

Clothing returns: Clothing must be returned with original tags and cannot have been worn. If you're exchanging for a different size, we cannot guarantee it will be available but if it is, we will gladly exchange or you can select another style. 

Items with hair on hide WILL vary in color. This means cowhide could be black, brown, white or a mix. If you're ordering something with cowhide, please contact us and we would be happy to verify what color it is or could be. Some items are color specific, some are not.

If your return is outside these policies, we can handle case by case situations with a 30% restocking fee. 


Warranties & Damaged Items

Please report damage within 3 days of receiving order. This means defective items on arrival- not after use. We do not offer warranties, except on some saddles. Please be aware of this as we are NOT responsible for damaged items once in use. Unfortunately, horses can be destructive. We also cannot control anything caused due to weather or climate changes. Damaged horse tack is handled on a case by case basis. We will replace true defective merchandise, but we will not replace it if it is your horses fault. We will do our best to repair damaged items that have been used within 14 days of delivery date. For example: if you use your item and something happens right away, we understand that is upsetting. We will do our best to repair it for you. We may offer a discount for a new item if we cannot repair it. We do not make these items & we are dealers for the brands we supply. WE DO NOT COVER IF YOUR CONCHO FALLS OFF. We provide care instructions and if followed properly, your conchos will not fall off. Please put clear nail polish or glue on the backs of them and check your tack briefly before and after a ride. Screws are meant to unscrew and they WILL. Secure them! If you receive your package and a concho is faulty, immediately message us. If you wait 2 weeks, we WILL NOT COVER IT! 


Final Sale Items

Unless otherwise stated the following items are final sales, no exceptions. 

International sales 
Personalized and Monogram items

Jewelry 
Consignment items 
Clearance items 
Blankets, sheets, hoods, etc. are not returnable once used due to health and sanitary reasons. We advise you try them on over a clean sheet and if they aren't the correct size, message us immediately. Please purchase items made of material that you are comfortable will hold up for your setting. 
Hay bags and halters are final sale unless absolutely brand new in package, unwrapped and with any necessary tags still attached. 


Canceling an Order

Order cancellation: We process orders immediately upon receiving them. Because we incur irreversible fee's and issue items from the warehouse, orders MAY NOT be canceled once they are placed. If you'd like to cancel your order after placing it, you may do so for store credit/exchange.
International sales are FINAL.
Refunds will only be issued for out of stock items if no substitute is chosen. If part of your order is out of stock, you may receive a refund or substitute choice for THAT item. The rest of the order is treated as normal and will ship as expected. You may have the option to place the item on back order, if applicable. 
Once shipped, shipping fee's are non-refundable. 

Pre-orders & Back orders

 If you place an order for an item that you KNOW is on backorder/pre order and later decide to cancel the order, you will receive store credit or exchange ONLY. Cash refunds will only be given if product becomes unavailable through the warehouse. All time frames provided are an estimate and may change without notice.


Returns on grab bags: 

 Grab bags may be returned for store credit, following the guidelines below. If you do not meet these guidelines, we will not be able to accept the return. We do not exchange grab bags. You will be issued store credit which can be used for the next round of bags or on any other item.
-Must be shipped back within 7 days of receiving grab bag. If you ship it later than 7 days, we will refuse the package and you will be responsible for return shipping.
-Grab bag must be COMPLETE with ALL items. You cannot keep 1 or 2 items, you must ship back the entire bag and order. If you order 2 bags, you must return them both. No partial orders accepted.
-Shipping is non refundable. 

 

Feel free to contact us at shopthecinchycowgirl@gmail.com with any questions!