Return & Shipping Policy
IMPORTANT MESSAGE: Due to the current pandemic, you may experience delays while your package is in transit. We are shipping orders per our normal processing time, but delays within courier systems are present.
NOW OFFERING PACKAGE INSURANCE
We now offer shipping insurance! Please opt-in at checkout to protect your order against damage, theft and loss. By opting-out of insurance, you understand that your package will not be covered and The Cinchy Cowgirl will not be responsible for damaged, lost or stolen packages. Please note: Insurance opt-in is not available on invoices. Please complete purchase on the website to add coverage or ask for coverage to be added to invoices. Please be aware that this is a 3rd party insurance company with it's own regulations that must be followed in order to follow a claim including details such as time frame to file, etc. You can view complete policies with Route at www.route.com
Shipping Information - USA
- Please allow 1-7 days processing time and 3-7 days delivery in the United States. Some items will have extended processing times, such as certain graphic tees. Please refer to product descriptions for more information.
- If you need an order rushed/expedited, please contact us prior to placing your order & we can help arrange a quicker service.
- Most orders ship for free in the US, however, this excludes large/bulky/heavy packages to Alaska and Hawaii. Please contact us for a shipping quote to these locations BEFORE placing your order. Free shipping may also be excluded from certain products & collections.
- We are not responsible for lost or stolen packages. In the rare case that a package becomes lost we will work with you on filing a claim with the carrier. Please ship packages to a destination you feel is safe. We are not responsible if your package is stolen off your door step or out of your mail box.
- If your package is returned to us because the shipping address has been marked as undeliverable, we will gladly re-ship the package at customers expense.
Shipping Information- International
- PLEASE NOTE: In order to process an international order you will need to contact us for an invoice. This invoice will include the additional international shipping rates.
- Processing time is 1-7 days with transit time 14+ days.
- We ship worldwide. International customers are responsible for shipping fee’s. Please contact us prior to placing your order for a shipping quote.
- International orders will only be canceled for store credit if shipping fee’s are refused.
- International customers are responsible for any custom fee’s and taxes upon arrival.
- Please be aware of your country’s law on importing goods. We are not responsible for any items confiscated by customs.
- International orders are FINAL SALE.
The policy below is for regular returns only. If you need to report a damage or have another issue, please contact us immediately.
- We accept returns for store credit only. If you complete your payment with Sezzle and issue a return, you will still be responsible for your payments.
- Original shipping fees are non-refundable and deducted from the store credit total on all returns. Example: Total Purchase $34.99 - original shipping fees from us to customer = return store credit value. If you would like to know the total in shipping fees that will be deducted from your store credit, please contact us. Route Package Protection is not a refundable service.
- Due to irreversible fees incurred, orders may not be canceled once placed and a return will have to be initiated once package is received.
- Customers are responsible for return shipping fees. We highly recommend purchasing insurance and tracking as we are not responsible for lost or damaged packages. If your item is returned to us damaged it will not be eligible for return and you will need to process a return claim with carrier for reimbursement. If you are not sure how to ship your return, please contact us and we are happy to assist!
- Refusing a package to be delivered does not warrant a refund. Refused packages will fall under normal return policies.
- Due to high volume of orders, we do not offer exchanges. Once your return has been received you will receive store credit. You can replace the order for the item/size you are needing using your store credit code. Please read policy below regarding orders placed with a coupon code.
- All returns must be received back to us within 14 days of delivery date.
- CHRISTMAS POLICY: All orders placed from November 15th, 2021 are eligible for return until January 15th, 2022.
- It is the customers responsibility to notify us of a package not received within 30 days of shipment date. We need to be able to investigate and file necessary claims. We cannot assist with issues of non-receipt after 30 days. Please monitor your tracking while in transit.
- FINAL SALE ITEMS: International orders, Wigs, MakeUp Erasers, Nail Strips, Hair Ties, Personalized/Monogrammed, dog collars, Holiday theme products, Jewelry, Consignment, Clearance/Sale, Items discounted 25% off or marked final sale (including deal of the day or add on items), Blankets, Hay Bags, Halters (see details below on these items)
- A store credit code will be emailed to you within 7 days of receiving your return.
- Coupon codes are only valid for the order you used it on. For example: If you ordered an item for $100, but used a coupon code and only paid $90- you will be issued $90 back as store credit.
- All items must be new, unworn/unwashed, have tags & be in original condition to be eligible for a return. No stains, hair, make-up, sweat, body fluid or any other damage may be present.
- Shoes must be shipped back in the original box and no signs of use can be present. If shoes are shipped back without box or have wear and tear, the return will not be eligible.
- Saddles may be returned with a 20% restocking fee applied.
- Blankets, sheets, hoods, etc. are not returnable once used due to health and sanitary reasons. We advise you try them on over a clean sheet and if they aren't the correct size, message us immediately. Please purchase items made of material that you are comfortable will hold up for your setting.
Hay bags and halters are final sale unless absolutely brand new in package, unwrapped and with any necessary tags still attached.
If you do not want to return your item or it is final sale we recommend these Facebook groups below for resale
How to process a return:
All returns must include a note with your order number. If your return does not have a note included so we can locate your order, your return will not be processed. If your return is not eligible, customer will be responsible for return shipping fees or item(s) will be donated. To verify your order is eligible for a return please contact us. We reserve the right to deny any return that does not follow our policy.
Please return all eligible items via USPS to:
The Cinchy Cowgirl
Po Box 3062
Corrales, NM 87048
Please return all eligible items via Fedex or UPS to:
The Cinchy Cowgirl
4908 Corrales Rd
Corrales, NM 87048
We reserve the right to deny ineligible returns or apply restocking fees to excessive returns.
IMPORTANT GENERAL INFORMATION
- Items with hair on hide WILL vary in color/pattern. This means cowhide could be black, brown, white or a mix. Some items will specify a color of hide, however, most will vary. Cowhide color requests are not accepted.
Warranties & Damaged Items
- Please report damage within 3 days of receiving your order. This means defective items on arrival- not after use.
- We do not offer warranties, except on some saddles the manufacturer offers a 5 year limited warranty. Please be aware of this as we are NOT responsible for damaged items once in use. Unfortunately, horses can be destructive. Please be knowledgeable about your horse and how certain tack fits. We also cannot control anything caused due to weather or climate changes.
- WE DO NOT COVER IF YOUR CONCHO FALLS OFF. Please put clear nail polish or glue on the backs of them and check your tack briefly before and after a ride. Screws are meant to unscrew and they WILL. Secure them! If you receive your package and a concho is faulty, immediately message us. If you wait 2 weeks, we WILL NOT COVER IT!
- We will send you an email if the warehouse reports a backorder. We try our best to notify customers within 24 hours of placing the order.
- Refunds will only be issued for out of stock items if no substitute is chosen. If part of your order is out of stock, you may receive a refund or substitute choice for THAT item. The rest of the order is treated as normal and will ship as expected. You may have the option to place the item on back order, if applicable.
- All coupon codes are tracked and logged. They must be used at checkout to be valid.
- We cannot apply a coupon once an order has been placed. It is the customers responsibility to keep track of any coupon codes they have received/earned. If you use our spin wheel app and lose your code, we are unable to locate it.If you need assistance using a code at checkout, CONTACT US BEFORE COMPLETING ORDER! We would be happy to help.
Sezzle - Easy Payment Plan
We offer Sezzle as a payment plan for our customers. To set up a sezzle account and for more information please visit Sezzle.
To use Sezzle on our website select Sezzle as your payment method at checkout. There is a $35 minimum order requirement.
Feel free to contact us at email@example.com with any questions!